--- title: Serving Your Customer Through Voice description: "

Customer Service in the Voice Age Customer engagement, brand loyalty, and customer retention are all rewards for having outstanding customer" image: https://blog.bluefintechnologypartners.com/hubfs/blog_situational-design_.png._CB463564191_.png --- [Skip to content](https://blog.bluefintechnologypartners.com/bluefin-blog/2018/12/serving-your-customer-through-voice-sm7d3#main-content) [![BLUEFIN_LOGO-03](https://blog.bluefintechnologypartners.com/hs-fs/hubfs/BLUEFIN_LOGO-03.png?width=160&height=29&name=BLUEFIN_LOGO-03.png)](https://www.bluefintechnologypartners.com) Open main navigation Close main navigation - [Contact us](https://www.bluefintechnologypartners.com/contact) [Contact us](https://www.bluefintechnologypartners.com/contact) Jul 19, 2023 3:03:52 PM # Serving Your Customer Through Voice [Jay Cahill](https://blog.bluefintechnologypartners.com/author/jaybluefintechpartners-com) Share: [facebook-f icon](http://www.facebook.com/share.php?u=https://blog.bluefintechnologypartners.com/bluefin-blog/2018/12/serving-your-customer-through-voice-sm7d3) [linkedin-in icon](http://www.linkedin.com/shareArticle?mini=true&url=https://blog.bluefintechnologypartners.com/bluefin-blog/2018/12/serving-your-customer-through-voice-sm7d3) [twitter icon](https://twitter.com/intent/tweet?url=https://blog.bluefintechnologypartners.com/bluefin-blog/2018/12/serving-your-customer-through-voice-sm7d3) [pinterest-p icon](http://pinterest.com/pin/create/link/?url=https://blog.bluefintechnologypartners.com/bluefin-blog/2018/12/serving-your-customer-through-voice-sm7d3) [envelope icon](mailto:?body=https://blog.bluefintechnologypartners.com/bluefin-blog/2018/12/serving-your-customer-through-voice-sm7d3) **Customer Service in the Voice Age** Customer engagement, brand loyalty, and customer retention are all rewards for having outstanding customer service. With long waiting times, waiting on hold is a customer’s worst nightmare. In this age, technology is being used to improve their customer experience. From cutting down wait time to understanding a caller’s intent better, voice is bettering a customer’s journey. Being customer-centric is essential for any company. So how can voice bring your customer service to the top? **Amazon Chat Bots** Last year, Amazon delivered [Amazon Chat Bots](https://aws.amazon.com/chatbots-in-call-centers/). Amazon’s Lex allows companies to create intelligent conversational chatbots. These chatbots are able to recognize human speech and can understand the caller’s intent - thus, minimizing the need to speak in specific phrases. Without even talking with an agent, a caller can change their password, request a balance on an account, and even schedule an appointment through these chatbots. **Maximizing Voice in Customer Service** Now, speech recognition software is used in call centers to handle incoming customer calls. Instead of pushing a button to answer a question, the customer interacts with the system by speaking instead. With speech recognition software, companies can route callers to many different services during a call based on answers. Now with AI technology, companies are using AI voice services through: - Automating call types and chats, meaning routing to order status, payment, reservations, and return services easier - Gathering data before talking to a live agent - Conducting outbound calls and texts to remind or alert customers. Voice will significantly cut down those pesky wait call lines and improve customer morale. [Contact us](http://@contact@bluefintechpartners.com) to learn how you can integrate voice into your customer service. **Sources:** https://aws.amazon.com/chatbots-in-call-centers/ https://searchcrm.techtarget.com/report/Leveraging-speech-recognition-technology-in-call-centers Photo Source: https://www.getcontactnumber.com/computer-hardware/echo-alexa-customer-service/ [Voice](https://blog.bluefintechnologypartners.com/tag/voice), [Customer Service](https://blog.bluefintechnologypartners.com/tag/customer-service), [Voice Products](https://blog.bluefintechnologypartners.com/tag/voice-products), [Alexa Echo](https://blog.bluefintechnologypartners.com/tag/alexa-echo), [Call Centers](https://blog.bluefintechnologypartners.com/tag/call-centers), [Amazon Lex](https://blog.bluefintechnologypartners.com/tag/amazon-lex), [Amazon Alexa](https://blog.bluefintechnologypartners.com/tag/amazon-alexa) ## Related posts [IoT Blog Posts](https://blog.bluefintechnologypartners.com/tag/iot-blog-posts), [IoT](https://blog.bluefintechnologypartners.com/tag/iot), [Voice](https://blog.bluefintechnologypartners.com/tag/voice), [alexa](https://blog.bluefintechnologypartners.com/tag/alexa), [Amazon Alexa](https://blog.bluefintechnologypartners.com/tag/amazon-alexa) ## [How Alexa Skills Help Businesses Improve Customer Outreach](https://blog.bluefintechnologypartners.com/bluefin-blog/how-alexa-skills-improve-customer-outreach-4pjzp) [Jay Cahill](https://blog.bluefintechnologypartners.com/author/jaybluefintechpartners-com) Jul 19, 2023 2:59:17 PM Amazon Alexa Skills help businesses distinguish themselves from the competition, promote their... [Read more](https://blog.bluefintechnologypartners.com/bluefin-blog/how-alexa-skills-improve-customer-outreach-4pjzp) [![](https://blog.bluefintechnologypartners.com/hs-fs/hubfs/Imported_Blog_Media/pasted-image-0-3.png?height=200&name=pasted-image-0-3.png)](https://blog.bluefintechnologypartners.com/bluefin-blog/2018/11/happy-holidays-with-voice-products-3f5zn) [Voice](https://blog.bluefintechnologypartners.com/tag/voice), [Voice Skills](https://blog.bluefintechnologypartners.com/tag/voice-skills), [Voice Products](https://blog.bluefintechnologypartners.com/tag/voice-products), [Holidays](https://blog.bluefintechnologypartners.com/tag/holidays), [Amazon Skills](https://blog.bluefintechnologypartners.com/tag/amazon-skills), [Happy Holidays](https://blog.bluefintechnologypartners.com/tag/happy-holidays), [Amazon Echo](https://blog.bluefintechnologypartners.com/tag/amazon-echo) ## [Happy Holidays with Voice Products](https://blog.bluefintechnologypartners.com/bluefin-blog/2018/11/happy-holidays-with-voice-products-3f5zn) [Jay Cahill](https://blog.bluefintechnologypartners.com/author/jaybluefintechpartners-com) Jul 19, 2023 3:03:20 PM [Read more](https://blog.bluefintechnologypartners.com/bluefin-blog/2018/11/happy-holidays-with-voice-products-3f5zn) [![](https://blog.bluefintechnologypartners.com/hs-fs/hubfs/Imported_Blog_Media/BlogPic-3.png?height=200&name=BlogPic-3.png)](https://blog.bluefintechnologypartners.com/bluefin-blog/2018/10/2970-77dep) [Voice](https://blog.bluefintechnologypartners.com/tag/voice), [JSON Editor](https://blog.bluefintechnologypartners.com/tag/json-editor), [Tips & Tricks](https://blog.bluefintechnologypartners.com/tag/tips-amp-tricks), [alexa](https://blog.bluefintechnologypartners.com/tag/alexa), [Alexa Skill](https://blog.bluefintechnologypartners.com/tag/alexa-skill), [Echo](https://blog.bluefintechnologypartners.com/tag/echo), [Echo Dot](https://blog.bluefintechnologypartners.com/tag/echo-dot), [Audio](https://blog.bluefintechnologypartners.com/tag/audio), [Voice Actor](https://blog.bluefintechnologypartners.com/tag/voice-actor), [Alexa Voice](https://blog.bluefintechnologypartners.com/tag/alexa-voice), [SSML](https://blog.bluefintechnologypartners.com/tag/ssml), [Voice Experience](https://blog.bluefintechnologypartners.com/tag/voice-experience), [SSML Audio](https://blog.bluefintechnologypartners.com/tag/ssml-audio) ## [5 Tips for Giving Alexa a New Voice](https://blog.bluefintechnologypartners.com/bluefin-blog/2018/10/2970-77dep) [Jay Cahill](https://blog.bluefintechnologypartners.com/author/jaybluefintechpartners-com) Jul 19, 2023 2:58:28 PM [Read more](https://blog.bluefintechnologypartners.com/bluefin-blog/2018/10/2970-77dep) facebook-f icon linkedin-in icon twitter icon instagram icon [Get in touch](https://www.bluefintechnologypartners.com/contact) --- 20 Franklin St., Suite 405, Worcester, MA 01608 [![](https://blog.bluefintechnologypartners.com/hs-fs/hubfs/BlueFin_Logo.png?width=197&height=45&name=BlueFin_Logo.png)](http://Bluefin%20Technology%20Partners) Copyright © 2026, Bluefin Technology Partners ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Jay Cahill", "url" : "https://blog.bluefintechnologypartners.com/author/jaybluefintechpartners-com" }, "dateModified" : "2023-08-08T16:28:20.030Z", "datePublished" : "2023-07-19T19:03:52.000Z", "headline" : "Serving Your Customer Through Voice", "image" : [ "https://blog.bluefintechnologypartners.com/hubfs/blog_situational-design_.png._CB463564191_.png" ], "mainEntityOfPage" : { "@id" : "https://blog.bluefintechnologypartners.com/bluefin-blog/2018/12/serving-your-customer-through-voice-sm7d3", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://blog.bluefintechnologypartners.com/hubfs/BlueFin_Logo.png" }, "name" : "Bluefin Technology Partners" } } ```